Privacy Policy

Privacy policy

Welcome to [LUXIVO]. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Payment Details (processed securely through our payment partners; we do not store your complete card details)
Order History

Automatically Collected Information

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on the Website
Referring Website
Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer support.
Send order confirmations and shipping updates.
Respond to your inquiries.
Improve our website, products, and services.
Personalize your shopping experience.
Detect and prevent fraud or unauthorized activity.
Comply with applicable legal obligations.
Send promotional emails or offers (only where permitted by law or with your consent). You may unsubscribe at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Keep you logged in.
Remember your shopping cart and preferences.
Improve website performance.
Understand visitor behavior through analytics.
Deliver relevant advertising where applicable.

You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment gateways
Shipping and logistics partners
Website hosting providers
Analytics providers
Marketing and advertising platforms
Customer support tools

These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable laws and contractual obligations.

Please note that third-party websites and services have their own privacy policies. We encourage you to review those policies before sharing your information with them.

5. Payment Information

Payments are processed securely by trusted payment service providers. We do not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

6. Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet legal, tax, accounting, or regulatory requirements.
Resolve disputes.
Enforce our policies and agreements.

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

8. Customer Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permissible.
Withdraw consent for certain data processing activities.
Opt out of receiving promotional communications.
Raise concerns regarding how your information is handled.

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

10. Compliance with Indian Law

We aim to handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable legal and regulatory requirements, as amended from time to time.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.